Mary Jane Mapes
Instructor Mary Jane Mapes
Product Id 601732
Duration 90 Minutes
Version Recorded
Original Price $295
Special Offer Price $10
Refund Policy
Access recorded version only for one participant; unlimited viewing for 6 months

Leaders: Those Who Have Ears to Hear


If you'd like to discover what's needed to dissolve communication barriers and gain enthusiastic support from your peers, team members, customers, boss (even members of your own family), Register today.

  • Have you ever wondered why some people get listened to and other people don't?
  • Have you ever noticed that some people generate cooperation while others struggle to gain even compliance?
  • Have you ever wanted to be a truly powerful communicator, better able to manage, lead and get desired results?
This program will provide you the answer. In this session you will discover the secret to greater interpersonal effectiveness.

You will learn:
  • What's needed to open closed minds and build rapport and trust
  • Barriers to listening and how to eliminate them
  • How to open closed minds and listen in the face of complaints, anger, and personal attacks
  • How to listen in a way that gets at the heart of communication, making real influence possible

Why should you attend:
  • Better manage relationships - bedrock of leadership
  • Eliminate misunderstandings
  • Lower tension and increase trust
  • Defuse anger and handle it productively
  • Deal effectively with complaints
  • Become a more confident communicator
  • Win people over
  • Make instant connection
  • Guarantee real communication takes place

Areas Covered in the Session:
  • What's needed to build rapport and trust
  • How to eliminate the barriers that block effective communication
  • How to listen in the face of complaints, anger, and personal attacks - lower tension, reduce fear, and increase trust and understanding

Who Will Benefit:
  • Manager
  • Team Leaders
  • Service Professionals

Speaker Profile
Mary Jane Mapes MA, CSP, founder and president of The Aligned Leader Institute, a leadership development organization, is an award winning communication/leadership consultant with a track record of successes with such organizations as Avon Products, Inc., Kmart Corporation, Eaton Corporation, Dominos Pizza, Trinity Health System, and National Data Management Association. Her commitment to sharing what she has learned about management, leadership, and successful relationships has led to a great demand for her services as a keynote speaker, seminar leader, and executive coach.

Mary Jane has developed unique, powerful keynotes and seminars designed to energize your entire group. She has spoken before thousands of professionals from corporations and associations, sharing her expertise on leadership, customer service, interpersonal relationships, and personal growth. She is a member of the National Speakers Association, one of only three people to have ever received the prestigious Charles Leadership Award granted by NSA-MI for outstanding leadership, past president of the National Speakers Association – Michigan Chapter, as well board/committee member of several local professional associations and non-profit organizations. Mary Jane has shared the stage with such notables as the late Art Linkletter and author Bernie Siegel.

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