2-day In-person Seminar

The Human Side of Auditing - Interpersonal Auditing Skills Development


July 18th & 19th, 2018

Time: 9:00 AM to 6:00 PM

Philadelphia

Venue: DoubleTree by Hilton Philadelphia Airport


Director : Mary McDonald

**Please note the registration will be closed 2 days (48 Hours) prior to the date of the seminar.

  Price: $1,495.00
(Seminar Fee for One Delegate)

  Register for 5 attendees   Price: $4,485.00
      $7,475.00 You Save: $2,990.00 (40%)*

  Register for 10 attendees   Price: $8,222.00
      $14,950.00 You Save: $6,728.00 (45%)*
Course "The Human Side of Auditing - Interpersonal Auditing Skills Development" has been pre-approved by RAPS as eligible for up to 12 credits towards a participant's RAC recertification upon full completion.

This course will discuss the four "problem children" that an auditor may encounter during an audit, and how to deal with

  • Volatile
  • Emotional
  • Troublemaker
  • Passive

We will discuss listening skills, including active listening (reflection), to ensure that the message the auditee is sending is the same message that the auditor is receiving.

We also practice these skills in class, in a fun and interactive session, so attendees see first-hand how to interpret these signs and react to them appropriately as a result.

Upon completion of the course, attendees will be able to

  • 'read' an audit situation more clearly
  • Communicate better in an audit
  • Improve team communications
  • Demonstrate improved listening skills

Why should you attend:

This course will teach auditors how to 'read' an auditee, and also how to present a professional yet calm demeanor to auditees. You'll leave the course better able to pick up on body language cues, which in turn helps you to make decisions on when to press, and when to back off...

This course is appropriate for all levels of auditors - anyone who wants to have a better understanding of communication tools available for use in business, and during an audit.


Areas Covered in the Session:

  • Communication Styles Introduction
  • Communication Styles for Auditees - the four 'problem children' and how to deal with them
  • Communication Styles for Auditors - recognizing the unconscious signals and responding to them (hands on exercise)
  • Listening Skills - Why it's important for auditors
  • How to improve Listening skills (hands on exercise)
  • Methods for improving data capture (hands on exercise)
  • Summary and closing

Who will benefit:

  • Auditors
  • Lead Auditors
  • Auditee management
  • Audit Client

Day 1 Schedule


Lecture 1:

Class Introduction / Icebreaker
Review of Learning objectives
Terms/Definitions
Audit Challenges
Communication Challenges


Lecture 2: Communication Styles Introduction
  • Communication Styles for Auditees - the four 'problem children' and how to deal with them
  • Personality types (4 types)
    • Volatile
    • Emotional
    • Troublemaker
    • Passive Exercise

Lecture 3:

Links to Myers-Briggs types
Non-Verbal Communication Cues


Lecture 4:

Non-Verbal Communication Cues (continued)

Key Communication Factors
  • Developing and conducting successful briefings and meetings

Day 2 Schedule


Lecture 1:

Improving Listening Skills

  • Active listening
  • Reflective listening

Lecture 2:

Group Dynamics

  • Team Leadership
  • Team Membership

Assessing Risks and Controls


Lecture 3: Developing an Audit Plan - Team Leadership exercise
Visualization and Practice

Lecture 4:
  • "Superteam" Model
Closing
Want to register by P.O/Check?
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Following this just send us your purchase order by fax at 302 288 6884
Click here to download Registration form
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NetZealous LLC,
DBA GlobalCompliancePanel,
161 Mission Falls Lane,
Suite 216, Fremont, CA 94539, USA
Phone: 1800 447 9407

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Group participations
Get fabulous discounts by participating in groups of two or more.
No Attendees Discount
1 2 Attendees 10% off
2 3 to 6 Attendees 20% off
3 7 to 10 Attendees 25% off
4 10+ Attendees 30% off

To avail the above group discounts, all the participants should register by making a single payment

Call our representative TODAY on 1800 447 9407 to have your seats confirmed!

Mary McDonald

CEO, McDonald Consulting Group

Ms. McDonald has had over 25 years' experience in Project Management and Improvement, both with large multinational corporations such as IBM and Motorola, and with smaller groups including non-profits and government. She has a Bachelor of Science in Environmental Engineering and a Master of Science in Industrial Administration, and has worked with both large and small organizations to help them manage their projects and break it down into language that is understood easily by those who have not had formal Project Management training. Mary successfully ran several large complex projects while in industry, and was able to work with a wide variety of skill levels (from PMI Project Managers to those who did not know any Project Management terminology). Mary has worked extensively with both internal and external auditors and tailors the course material to her intended audience. She is a Project Management Master and uses Project Management techniques in her own business every day. She is a PMI Project Management instructor.

Location: Philadelphia Hotel: DoubleTree by Hilton Philadelphia Airport   4509 Island Avenue, Philadelphia, PA 19153

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