Using SLAs to Facilitate Enterprise and IT Governance, Risk Management and Compliance (GRC)

Some of these sessions are too basic - this one had a good mix of basic and details. The tips are helpful. One comment: a little more discussion regarding the use of Detection in FMEAs would be useful since many do not advocate its use. Thanks,

I especially liked that the Q&A session after the webinar was long enough to not only address my own questions but also to learn from the questions from the other participants in the webinar.

Very thorough understanding of the history/progression of the guidances, and very helpful evaluation of current and potential directions. Excellent presentation skills, very engaging.

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Using SLAs to Facilitate Enterprise and IT Governance, Risk Management and Compliance (GRC)

Using SLAs to Facilitate Enterprise and IT Governance, Risk Management and Compliance (GRC)

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Instructor : Javier Kuong

Product Id : 600281

Overview: This one-of-kind webinar is intended to provide you with practical guidelines on applying SLA concepts to your organization's GRC program.

Organizations that have SLAs for GRC reap these benefits:

Ongoing improvements in their ability to identify, assess and prioritize risks
facilitates business owners involvement in risk management and GRC programs that affect them
Better communication on risks to stakeholders
Measurement criteria on GRC actions and a basis for ongoing improvement

What You will Learn from the Webinar:

Receive a clear picture of the current view of GRC
Obtain a clear knowledge of SLA concepts and how they relate to the enterprise-wide view of Service Level management (SLM) and its associated Service Level Objectives (SLOs)
View an illustration of SLAs as applied to a facet of GRC in an enterprise
Obtain recommendations to get your GRC SLA program developed and implemented

Course Outline:

Background - What is GRC and SLAs - Present deficiencies in the development of GRC programs
SLAs as a mechanism to align GRC service objectives with business objectives.
How SLAs help define and pinpoint accountability for complying with GRC provisions.
How to Develop Effective SLAs for GRC activities – Using risk analysis thinking in SLA development
Illustration of an SLA for a facet of GRC
Guidelines for Developing effectives SLAs for GRC
Question and Answer period

Who Will Benefit:

CTOs (Chief Technology Officers), Chief Compliance Officers (CCOs), Chief Risk Officers (CROs)
CIOs, Information Technology (IT) VPs, Directors, Managers, Executives
IT Specialists
Information and Data Quality and Governance Specialists
Executives of user functions/department who are responsible for developing and implementing GRC provisions
Internal and External Auditors
Vendors marketing personnel who market HGRC products
Corporate and IT Governance managers responsible for governance and compliance
Internal Control specialists
Contingency Planning and Disaster Recovery specialists
IT Service Product & Delivery Managers
Business Development Managers
Legal Department Representatives
Anyone with a need to improve the quality of their company's GRC program

Javier Kuong has over 25 years of management, consulting lecturing and development experience in the Corporate Governance, IT Compliance, Internal Controls, Risk Management, IT Auditing and Business Continuity fields as an executive, international consultant, lecturer and author of over 40 books and manuals on these topics.

He has held positions as a CIO and Systems manager for industrial companies and as senior consulting manager for a major CPA firm. He is the founder of Management Advisory Services & Publications (MASP) that specializes in governance, compliance, auditing and internal control. He has authored six books on Contingency planning and business continuity including a manual on the process oriented approach to business continuity. He is the also the editor of Contingency Planning & Recovery Journal published since 1987 and lectures internationally on his fields of expertise.

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