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Specifications are a customers greatest tool for ensuring products received meet the quality and safety standards expected. Good specifications must be complete and accurate. All requirements must be contained within the spec. Shipping, receiving expectations, prerequisite quality programs, packaging guidelines and any other requirements should be detailed in the specification. Accuracy is the second attribute critical to a product specification. The supplier must have processes, programs and materials capable of meeting the specification and the resultant product must meet the ultimate customers demands. Finally this presentation will outline the organizational commitment required to develop and maintain good specifications.
Why should you attend:
Specifications are the best defense for both customers and manufacturers. They serve as a finite agreement of what both parties want and can achieve. Specifications provide a level of confidence for the customer that the supplier will be providing a disciplined approach to assessing product conformance to the design goals. In addition, Quantitative as well as qualitative attributes can be defined and monitored in a statistically relevant manner that represents lot compliance.
Out of spec product leaves the manufacturer and brand at risk of customer/consumer dissatisfaction as well as legally liability for breach of contract. Lack of clear concise specifications can lead to ambiguity between the supplier and client.
Areas Covered in the Session:
- Detailed description which effectively define the products physical characteristics
- Incorporating Quality Control Points
- Validating Chemical, Physical and Micro Tolerances
- Defining testing,/verification expectations
- Common Regulatory and company requirements to be included
- Document Control Methods
Who Will Benefit:
- Corporate Sales
- Regional Directors
- Facility QA
- Facility Operations
- Consultants
- Internal Auditors
- Restaurant and Retail QA Teams